GleamUp Detailing – Terms & Conditions of Service

By scheduling a service with GleamUp Detailing, the customer agrees to the following terms and conditions. These terms constitute a binding agreement between the customer and GleamUp Detailing regarding the mobile detailing services provided.

1. Mobile Service Model

GleamUp Detailing operates as a 100% mobile service. Our technicians travel to the customer’s specified location to perform vehicle or boat detailing. It is the customer's responsibility to ensure that the service location:

• Allows vehicle access and safe parking for our service van.
   
• Permits the use of water and electricity (if required).
   
• Complies with any HOA, city, or private property restrictions.
   
• Provides enough space for safe and legal operation.
   
• Is safe, permitted, and suitable for performing the service.
   

The customer assumes full responsibility for the condition and legal use of the work area.

2. Deposits and Cancellations

• A deposit is required to confirm your reservation.
   
• The deposit is non-refundable, and is forfeited entirely if the cancellation is made less than 24 hours before the scheduled appointment.
   
• If the client cancels more than 24 hours in advance, the full deposit will still be retained as a cancellation fee.
   
• Rebooking is allowed only once and must be requested at least 24 hours in advance.
   
• If the client does not reschedule within 30 days of the original appointment, the deposit is forfeited.
   
• If the client cancels a rebooked appointment, the deposit is forfeited without exception.
   
• GleamUp Detailing reserves the right to cancel a service if the client is more than 15 minutes late without prior communication. The deposit will still be charged in full.
   

3. Vehicle/Boat Condition and Limitations

• Our services are limited to aesthetic cleaning and detailing only.
   
• We do not repair or correct pre-existing damage (interior or exterior).
   
• Clients must disclose any severe damage, oxidation, pet hair, mold, or biohazards in advance.
   
• Additional charges may apply if the vehicle requires special equipment, labor, or contamination removal.
   
• We are not responsible for pre-existing issues, including damaged trim, faded paint, scratched clear coat, or cracked surfaces.
   

4. Use of Products and Customer Responsibility

• We use professional-grade, high-quality products.
   
• Some products may have strong cleaning properties depending on the condition of the surfaces.
   
• By accepting these terms, the customer assumes full responsibility for deterioration caused by product interaction with already compromised surfaces.
   
• Customers must remove all personal belongings prior to service.
   

5. Vehicle Movement and Safety

• The customer authorizes GleamUp Detailing to move the vehicle or boat within the work area if necessary.
   
• GleamUp Detailing is not responsible for theft or damage caused by environmental circumstances at the client’s location.
   

6. Photo and Video Consent

• GleamUp Detailing may take photos and videos before, during, and after the service for documentation and marketing.
   
• These may be used on our website, social media, or promotional materials unless the customer provides a written request for exclusion.
   

7. Service Time and Expectations

• Service durations are based on standard vehicle/boat conditions.
   
• If additional time is required due to condition or size, the customer will be notified and may incur extra charges.
   
• If delays are caused by the customer, extra charges may also apply.
   

8. Satisfaction Guarantee and Complaints

• GleamUp Detailing guarantees the quality of its service.
   
• Any issues must be reported within 24 hours of completion.
   
• If validated, a rework may be scheduled at no extra cost.
   
• No refunds will be issued for services rendered as described.
   

9. Weather and Rescheduling

• In cases of bad weather (rain, storms, extreme temperatures), GleamUp Detailing may reschedule for safety and service quality.
   
• Clients agree to remain flexible with scheduling adjustments.
   

10. Payment and Tips

• Full payment is due immediately after service unless prepaid.
   
• We accept credit/debit cards, cash, and secure digital payment links.
   

11. Property Damage – External to the Vehicle/Boat

• GleamUp Detailing is fully insured against accidental damage.
   
• We are not liable for damage to driveways, landscaping, fences, irrigation systems, or other property unless caused by direct negligence.
   
• If damage occurs indirectly (e.g., water runoff, equipment use), it must be reported within 24 hours.
   
• Clients must disclose fragile or restricted areas in advance.
   
• In case of a claim, GleamUp Detailing will cooperate with its insurer, and the client agrees to do the same, including using their own insurance if applicable.
   
• We are not responsible for vulnerabilities not disclosed in advance.
   

12. Agreement

By submitting a booking or paying a deposit, the customer acknowledges and agrees to all terms and conditions outlined above. These terms protect both the customer and GleamUp Detailing and ensure a professional service experience.

🔒 This document is exclusive to GleamUp Detailing. Unauthorized reproduction or use is strictly prohibited.